Small and growing businesses (SGBs) profoundly impact economies and
livelihoods, particularly in emerging markets. A growing body of evidence demonstrates that enterprise support organizations (ESOs) create jobs and increase the productivity of SGBs.
However, the impact of ESO programs varies considerably.
In 2013, Argidius set out to identify what works best in BDS to enable SGBs to
grow and create employment. In doing so, they drew not only from their own
portfolio but also from extensive academic literature and the experience of
outside programs.Five fundamental considerations emerged that distinguished high-performing Enterprise Support programs (those that cost-effectively delivered SGB growth). These five considerations have been codified as SCALE.